Cancellation Policy

At Amre, every order is prepared with intention and care. Because our journals are personal-use items, cancellations are time-sensitive. Please read the policy below before placing your order.

1. Order Cancellations (Before Shipping)

• Orders may be cancelled within 2 hours of purchase, provided they have not been processed or shipped.
• To request a cancellation, please email us immediately at orders.amreworld@gmail.com with your order number.
• Once an order has entered the processing or dispatch stage, it cannot be cancelled.

2. Cancellations After Dispatch

• Unfortunately, once your order has been shipped, we are unable to cancel it.
• You may refer to our Return & Refund Policy if your product arrives damaged or defective.

3. Non-Cancellable Items

• Due to the nature of journals and wellness stationery, products with opened or removed wrapping cannot be cancelled or returned.
• Customised or limited-edition items (if applicable in the future) will be non-cancellable.

4. Refunds for Approved Cancellations

• If your cancellation request is approved (and the order has not been processed), your refund will be issued to your original payment method within 5–7 business days.
• Transaction fees charged by the payment gateway may be non-refundable.

5. How to Request a Cancellation

Please email: orders.amreworld@gmail.com

Include:

– Your full name
– Order number
– Reason for cancellation
– Contact details

Our team will review and respond within 24–48 hours.